Terms & Conditions

1. About these terms

Welcome to Threaded Needle & Fragrance. These terms govern your use of this website and any order enquiry you send to us through it. By browsing this website or sending us an enquiry, you agree to these terms.

This website is a catalogue. It does not take payments or place orders on its own — every order is confirmed with you personally by WhatsApp, phone, or email before anything is agreed.

2. Our products

We do our best to show our products, sizes and colours accurately. Product photos are illustrative: the actual colour, finish, or packaging may differ slightly from what is pictured or how it appears on your screen.

3. Enquiries and ordering

You build an enquiry list on this website and send it to us on WhatsApp or by email. Your enquiry is an invitation to discuss an order, not a confirmed purchase. An order exists only when we confirm the products, sizes, quantities, and prices with you in a reply.

We may decline an enquiry — for example if an item or size is out of stock, or if delivery cannot be arranged to your location.

4. Prices and payment

Prices are not shown on this website. The price that applies to your order is the one we confirm with you in our reply. Payment is made on delivery — we never ask for card numbers or online payment on this website.

5. Delivery

We deliver locally and confirm delivery timing and any delivery fee with you when we respond to your enquiry. Delivery times are estimates, not guarantees. Please check your order when it arrives and tell us promptly if anything is missing or damaged.

6. Returns and refunds

If an item reaches you damaged or not as we confirmed it to you, contact us straight away and we will make it right — with a replacement or a refund.

Talk to us first before returning anything; we will always try to find a fair solution.

7. Acceptable use

• Do not misuse this website or try to interfere with how it works.
• Do not send us enquiries containing false contact details or unlawful content.
• Content on this website, including text and images, belongs to Threaded Needle & Fragrance and may not be copied for commercial use without our permission.

8. Liability

This website is provided for information. We do our best to keep it accurate and available, but we cannot promise it will always be complete, up to date, or free of interruptions. Our products are supplied under the confirmation we give you directly — that confirmation, and applicable law, governs any dispute about an order.

9. Changes to these terms

We may update these terms from time to time as our products, prices, or delivery arrangements change. The date at the top of this page shows when they were last revised.

10. Contact us

You can reach us by email at bubeventures@yahoo.com.